The Force Available Toolset ensures your agents are in the right status at the right time. Automate workforce management, enforce compliance, and maximize availability with intelligent rules.
Sarah Johnson
Status: Not Ready - 12 minutes
Mike Chen
Break ending in 2 minutes
Emily Davis
Auto-returned to Available
Manual status management leads to lost productivity and compliance issues
Agents forget to return to Available status after completing tasks
Agents exceed allowed break times, impacting service levels
Labor law violations from improper break enforcement
Up to 15% of paid time spent in incorrect status
Automatically return agents to Available after configured time limits
Alert agents before they exceed status limits
Ensure adherence to labor laws and company policies
Monitor adherence and take immediate action
Everything you need to maximize agent availability and productivity
Set maximum time limits for each status. Agents are automatically returned to Available when limits are exceeded.
Alert agents at 50%, 75%, and 90% of time limits. Give them a chance to wrap up before auto-return.
Enforce scheduled breaks, lunch periods, and ensure compliance with labor regulations automatically.
Create exceptions for training, meetings, or special projects. Flexible rules for real-world scenarios.
Track status adherence by agent, team, and time period. Identify patterns and coaching opportunities.
Real-time notifications when agents exceed limits or require intervention. Never miss critical events.
Create sophisticated rules that match your unique operational requirements
Different time limits for each aux code or status type
Apply different rules to different teams or skill groups
Vary rules by time of day, day of week, or special events
Different limits for new agents vs. experienced staff
Contact centers using Force Available Toolset see immediate improvements
Agents spend more time in productive statuses
More agents available to handle customer calls
Automatic enforcement of break policies
Reduced labor costs through better utilization
Get up and running in days, not months
Integrate with NICE CXone, Five9, or any major contact center platform via API
Set time limits, create exceptions, and configure alerts based on your policies
Start with warning-only mode to fine-tune rules before enabling enforcement
Enable automated enforcement and watch your productivity soar
Affordable workforce management that pays for itself
Average ROI: 3 months based on productivity improvements
Join contact centers that have reduced idle time by 40% with Force Available Toolset