Enhance Your Contact Center with Powerful Modules

Browser-native softphone designed to replace Bria, Linphone, and Zoiper. AES-256-GCM SIP credential encryption, station binding, pre-dial FDCPA/TCPA gates, after-call work + forced dispositions, full audit trail.

Real feedback collection — submit open-ended feedback, respond to weekly pulse surveys, and take assigned surveys, all without leaving the CRM.

Full agent training platform — course builder, video / document / quiz / interactive content, automatic certificate issuance with public verification URLs.

Front-desk hotel management built on the canonical CRM customer record. Reservation lifecycle, folio API, occupancy reports, and a customer-profile lens with loyalty + stay history.

Export-first QuickBooks integration — customers, invoices, transactions as CSV (Online) or IIF (Desktop). No OAuth, no API to break.

Online appointment booking with a public booking page, drag-and-drop calendar, email reminders 24h + 1h before, no-show auto-detection, and conflict-resolution suggestions.

Export-first Snowflake integration — customers, interactions, and transactions as Snowflake-ready CSV or JSONL with a starter DDL download. No JDBC, no streaming sync.

Internal team chat with enterprise-grade tenant isolation, rate limits, and broadcast role-gating.

Contractor project management built on the canonical CRM customer record. 8 verticals (roofing, siding, windows, gutters, HVAC, solar, remodeling, other), photo upload with EXIF GPS, estimates with line items, e-signature capture, customer reminders, and a complete activity audit trail.

Real-time wallboard designer with full layout + widget CRUD, starter templates, and tenant-isolated display registration. Wire your TVs, monitors, and supervisor desks to shared layouts.

Composite Agent Score, anomaly alerts, performance goals, weekly email digest, CSAT customer surveys, real-time KPIs — one unified premium dashboard.

FDCPA / TCPA compliance enforcement at every collector contact attempt. Server-side gate blocks prohibited contact and surfaces violations to supervisors.

Healthcare-vertical CRM with HIPAA-aware workflows. Every patient is a customer in your CRM with healthcare-specific data attached: medical record number, insurance, primary care physician, pharmacy, HIPAA consent date. Real PHI access logging on every record view, configurable audit retention (default 7 years), encryption-level setting, and a tenant-responsibility note (HIPAA compliance is a posture maintained by the covered entity).

Five real browser-canvas games for agent downtime — Reflex Pop, Tile Stack, Word Rush, Color Sort, Rapid Trivia. Per-game leaderboards plus a cross-game combined ranking.

Auto repair shop CRM with real NHTSA VIN decode (90-day cache), service history with parts and labor costs, manufacturer + extended warranty tracking, NHTSA recall tracking, scheduled appointments, parts catalog, and a service recommendations engine. Every vehicle is tied to a customer in your CRM, so service history, appointments, and recall notices live on one customer profile.

Drop a form on your website, leads land in your CRM, agents work them, convert qualified ones to customers. Plus CSV import, lead scoring, duplicate detection, and webhook integrations.

Real-time incident dispatching with a live fleet map. Every incident is tied to a customer in your CRM. Customizable dispatch types, GPS-tracked units, dispatch protocols, and a real-time admin dashboard.

Architect-style contact center assessment with AI-powered reports. 9 discovery categories, 8 AI export purposes (Project Plan, Technical Design, Executive Summary, Gap Analysis, Risk Assessment, Implementation Roadmap, and more).

Stripe / Square / Authorize.Net charges with enterprise-grade credential security, refund button per row, full reporting, and Activity-timeline integration.