Customer Intelligence that works for you. Our AI analyzes every interaction, surfaces key insights, flags risks, and auto-executes follow-ups — like having a whole office in your pocket. As a NICE DEVone Partner, we deliver native screenpop, click-to-dial, and mobile support with ultra-low token usage.
The first CRM where AI agents are first-class citizens with their own identity, permissions, and full audit trail.
Give your AI agents their own identity, OAuth2 credentials, and granular permissions. Full audit trail on every action. Anomaly detection. Kill switch. Human-in-the-loop approval workflows. Your agents don't borrow human accounts — they get first-class treatment.
First-class accounts
Secure token flow
Every action logged
Agents suggest, you decide
Every feature designed with your agents in mind. From intelligent screen pops to automated workflows, we've got you covered.
Automatic screenpop with ANI search when calls connect. Mobile agent screenpop support included. Works seamlessly with NICE CXOne MAX and other platforms.
Every keystroke saved automatically. No save buttons, no lost data. Your agents can focus on customers, not clicking.
Monitor KPIs, track performance, and make data-driven decisions with live dashboards and custom reports.
Role-based access, complete audit trails, and bank-level encryption. SOC 2 Type II certified.
Pre-built connectors for NICE CXone, Five9, Genesys, and 50+ other platforms. API-first design.
Customer synopsis, sentiment analysis, risk detection, smart actions, and real-time coaching — all powered by Claude AI with ultra-low token usage.
One click generates a comprehensive intelligence report for every customer. AI analyzes all interactions, notes, and profile data to surface what matters most — so your team never misses a beat.
One-click full intelligence report
Real-time mood tracking
Churn signals & escalation flags
Confidence-scored patterns
One-click AI execution
Live agent coaching
From raw data to actionable intelligence in seconds. No setup, no training — just click and go.
Calls, emails, notes, custom fields, and documents — automatically saved and organized in the CRM.
Claude AI reviews the full customer history, profile data, and custom fields using your tenant-specific prompts.
Summary, sentiment, key insights with confidence scores, risk flags, and prioritized suggested actions — all in one view.
Accept an action, review the AI-generated plan, then execute — send emails, create reminders, schedule follow-ups. Done.
A whole office in your pocket. AI keeps every agent on task by analyzing the complete customer picture and suggesting exactly what to do next.
See AI Intelligence in ActionDeep native integration with NICE CXOne. Setup in minutes, not months.
Customer profile pops automatically when calls connect. ANI-based search finds customers instantly. No manual searching required.
Click any phone number in the CRM to dial instantly through NICE CXOne. Works with both inbound and outbound campaigns.
Full screenpop functionality for mobile agents. Works on any device with NICE CXOne MAX mobile app.
Agent status automatically syncs between CRM and NICE CXOne. Disposition codes, wrap-up times, and availability all stay in sync.
No more popup tabs! Our new API screenpop updates agents' screens in real-time without opening new browser tabs. Perfect for modern contact centers using NICE CXOne Studio workflows.
Enter your NICE CXOne tenant ID
Configure API credentials (one-time setup)
Map your disposition codes
You're live! Agents can start using immediately
Average setup time: Less than 15 minutes
1-20 agents. Get enterprise features at SMB prices. Month-to-month billing available.
20-200 agents. Scale seamlessly with volume discounts and dedicated support.
200+ agents. Custom pricing, SLAs, and white-glove implementation.
Beyond CRM: A complete ecosystem of tools designed to enhance every aspect of your contact center operations.
Cloud-native PBX system built for modern contact centers
Scale from 10 to 10,000 agents seamlessly
Skills-based routing, IVR designer, and queue management
No hardware required - works in any browser
Smart status lights that sync with NICE CXone availability
Visual indicators for available, busy, break, and custom states
Automatic sync with agent status changes
Match your brand or create custom status indicators
Real-time dashboards for TVs and iPads
Live KPIs, queue stats, and performance metrics
Supervisor views optimized for tablets
Build the perfect view for your team
Advanced workforce management capabilities
Keep agents available when they should be
Ensure compliance with labor regulations
Notify supervisors of status violations
Whether you're in sales, support, or service, Rubi Professional adapts to your unique workflows
Empower your sales agents with instant customer insights, automated workflows, and seamless CRM integration to close more deals faster.
Deliver exceptional customer service with complete interaction history, smart ticket routing, and integrated knowledge base access.
Scale your operations with multi-tenant architecture, white-label options, and enterprise-grade security for your clients.
Choose the plan that fits your team. All plans include core CRM features and 24/7 support.
Perfect for small teams
For growing contact centers
For large organizations
We offer custom enterprise solutions for larger teams with volume discounts and dedicated support.
Contact Sales for Custom Pricing →Discover our module marketplace where you can add specialized features to supercharge your contact center operations.
Explore RubiMine →Essential modules for specialized verticals
Advanced telephony and messaging tools
Intelligence and insights for your team
Platform Integrations
Compliance Tools
Reporting Modules
20+ modules available with more being added regularly
View All ModulesSee why thousands of agents choose Rubi Professional every day
"Rubi transformed our contact center. The auto-save feature alone saved us hours daily, and the NICE CXone integration works flawlessly."
"The best CRM we've used in 15 years. Our agents love the instant screen pops and the reporting gives us insights we never had before."
"Rubi Lumens status lights are genius! Our floor supervisors can instantly see agent availability. Game changer for our operation."
Join thousands of agents already using Rubi Professional to deliver exceptional customer experiences.
Questions? Call us at 321.510.7824