Step-by-step tutorials and video guides to help you master every feature. From initial setup to advanced configuration, we've got you covered.
Watch our quick start video to see how easy it is to set up Rubi Professional with your NICE CXone contact center. No technical expertise required.
Quick Start Tutorial
Essential tutorials for new users
Learn how to create your Rubi Professional account and set up your first tenant.
Start TutorialStep-by-step guide to connecting your NICE CXone account to Rubi Professional.
Start TutorialLearn how to add agents, assign roles, and configure permissions.
Start TutorialMaster the CXone connection
Configure ANI-based screenpop, custom field matching, and multi-match handling.
Start TutorialEnable one-click dialing, softphone integration, and automatic call logging.
Start TutorialSet up automatic synchronization of completed contacts from CXone.
Start TutorialReal-time agent status display and automatic state synchronization.
Start TutorialData-driven decision making
Configure the manager dashboard for real-time team visibility.
Start TutorialBuild custom reports with filters, exports, and scheduled delivery.
Start TutorialPower user features
Connect external systems using our REST API and webhooks.
Start TutorialConfigure Stripe integration for secure payment processing.
Start TutorialSet up single sign-on with SAML or OAuth for enterprise security.
Start TutorialOur support team is here to help. Schedule a free onboarding session with our experts.