14 Years of Innovation

From Rubi 1 in 2010 to the revolutionary Rubi 10 in 2024. Track our journey of continuous innovation and industry leadership.

2010
Founded
10
Major Versions
500K+
Agents Served
🚀 NOW AVAILABLE - RUBI 10

The Most Secure & Robust Version Ever

2 years in development • 100% new codebase • Enterprise-grade security • 30+ modules • AI-powered intelligence • Revolutionary data analytics

Explore Rubi 10 Features Start Free Trial

Rubi 10

The Most Secure & Robust CRM Ever Built

10

Enterprise Security

SOC 2 Type II certified, HIPAA compliant, AES-256 encryption, comprehensive audit logging

Advanced Data Analytics

Real-time reporting, interactive charts, trend analysis, multi-format exports

30+ Modules

One-click installation, pay-as-you-go pricing, endless customization

Revolutionary Features in Rubi 10

🔒 State-of-the-Art Security

  • Multi-layered defense architecture
  • JWT authentication with 120-minute timeout
  • AES-256-CBC encryption for sensitive data
  • Role-based access control (5 levels)
  • IP whitelisting and rate limiting
  • Comprehensive audit logging
  • CSRF protection on all forms
  • SQL injection prevention
  • XSS protection throughout
  • PCI DSS ready infrastructure

📊 Comprehensive Data Analytics

Reports Tab
  • • Real-time metrics
  • • Agent performance
  • • Interaction volume
  • • Disposition analysis
Trends Tab
  • • Time-series analysis
  • • Pattern detection
  • • Predictive insights
  • • Custom date ranges
Exports Tab
  • • CSV, JSON, Excel
  • • Scheduled exports
  • • API integration
  • • Custom templates

🎯 Revolutionary Module Store

Core Operations

7 modules

Communications

5 modules

Analytics

4 modules

Integrations

6 modules

Including: Lead Generation, Teams Integration, Roofing Inspection, Emergency Response, Medical Module, Collections, Softphone Pro, NICE CXOne Enhanced, and many more!

🔗 Seamless Integrations

NICE CXone

Advanced screen pop, click-to-dial, custom dispositions

Stripe Billing

Automated billing, subscription management, usage tracking

Enterprise SSO

SAML 2.0, OAuth, Active Directory integration

👩‍💻 Developer-Friendly

RESTful API v2
  • • Complete CRUD operations
  • • Real-time webhooks
  • • Rate limiting & throttling
  • • Comprehensive documentation
SDK & Libraries
  • • PHP SDK with examples
  • • JavaScript client library
  • • Python wrapper
  • • Postman collection

🚀 Performance Metrics

  • 10x faster than Rubi 9
  • 60% reduction in server resources
  • Sub-100ms API response times
  • Handles 1M+ concurrent users
  • Real-time data processing

🏢 Enterprise Ready

  • Advanced multi-tenancy
  • SOC 2 Type II certified
  • HIPAA & PCI compliant
  • Global CDN deployment
  • 24/7 enterprise support

Ready to Experience Rubi 10?

Join thousands of contact centers already using the most secure and robust CRM platform

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Our Innovation Timeline

2024 - Rubi 10

The AI Revolution

  • 100% new codebase after 2-year beta
  • AI-powered data collection & correction
  • Revolutionary Module Store launch
  • Enterprise-grade architecture

2022-2023

AI Research & Development

  • Started AI integration research
  • Partnered with leading ML companies
  • Beta testing with enterprise clients
  • Developed proprietary AI models

2020-2021 - Rubi 8 & 9

Cloud Native Evolution

  • Kubernetes deployment options
  • Auto-scaling capabilities
  • Enhanced API ecosystem
  • Mobile-first responsive design

2018-2019 - Rubi 6 & 7

Enterprise Features

  • Multi-tenant architecture
  • Advanced reporting suite
  • NICE CXone deep integration
  • Compliance features (HIPAA, PCI)

2016-2017 - Rubi 5

Platform Maturity

  • Real-time analytics dashboard
  • Custom workflow builder
  • API marketplace beta
  • 30+ platform integrations

2014-2015 - Rubi 4

Mobile & Innovation

  • Native iPad app launch
  • Rubi Lumens wallboard system
  • Android tablet support
  • Real-time team metrics

2013 - Rubi Cloud

SaaS Revolution

  • First cloud-based CRM for contact centers
  • Auto-save technology introduced
  • Multi-location support
  • 99.9% uptime guarantee

2012 - Rubi PBX

Telephony Integration

  • Revolutionary PBX integration
  • Screen pop technology
  • Call recording integration
  • IVR data capture

2011 - Rubi 2

Industry Specialization

  • Customized for CarSafe
  • Insurance workflow optimization
  • Claims management features
  • First enterprise deployment

2010 - Rubi 1

The Beginning

  • Founded with vision for better CRM
  • First contact center deployment
  • Basic customer management
  • 10 beta customers

Rubi 10 Updates & Releases

Version 10.2.0

January 2025 - Coming Soon

Next
  • AI-powered conversation summaries
  • Advanced workflow automation
  • Mobile app for agents
  • Enhanced discovery questions AI

Version 10.1.4

January 2025 - API Screenpop Revolution

NEW
  • 🚀 API-Based Screenpop: No more popup tabs! Agent screens update instantly via API
  • Intelligent Agent Matching: Supports NICE Agent ID, email, or internal ID
  • Real-time Screen Updates: 5-second polling for instant customer data
  • Mobile Screenpop Enhanced: Touch-optimized interface with auto-save
  • RESTful API v2: Full screenpop integration via modern API
  • Universal Compatibility: Works with any contact center platform

Major Feature: This release introduces groundbreaking API-based screenpop technology, eliminating popup blockers and providing seamless agent experience.

Version 10.1.3

December 2024 - Security & Data Release

  • New Data Analytics Section: Reports, Trends, and Exports
  • Enhanced Security: Multi-layered defense with SOC 2 compliance
  • Discovery Questions: 120 pre-built questions with AI
  • Real-time Logging: Comprehensive audit trail system
  • NICE CXone Integration: Advanced click-to-dial & screen pop
  • Customer Payments: Module #30 with Stripe integration

Version 10.1.2

December 2024 - Module Store Enhancement

  • Enhanced module marketplace with 30+ modules
  • New modules: Lead Generation, Teams Integration, Roofing Inspection
  • Improved webhook reliability and API performance
  • Company profile management in tenant admin

Version 10.1.1

November 2024

  • Enterprise security enhancements
  • Performance optimization (10x faster)
  • API v2 with comprehensive documentation

Version 10.0.0 - RUBI 10 LAUNCH

October 2024 - Complete Platform Rebuild

After 2 years in development and beta testing, Rubi 10 represents a complete reimagining of contact center CRM technology.

  • 100% new codebase from scratch
  • Module Store with 30+ launch modules
  • Multi-tenant architecture
  • Enterprise security (SOC 2, HIPAA)
  • Real-time data analytics
  • AI-powered features throughout
  • RESTful API v2
  • Advanced integrations (NICE, Stripe)
  • Role-based permissions (5 levels)
  • Comprehensive audit logging

The Rubi Ecosystem

Rubi Professional

The flagship CRM platform powering contact centers worldwide with AI-driven insights and automation.

Version 10.1.2
Released Dec 2024

Rubi PBX

Advanced telephony integration bringing screen pops and call management directly into your CRM workflow.

Version 8.3.0
Since 2012

Rubi Lumens

Real-time wallboard displays and team metrics visualization for contact center performance monitoring.

Version 6.1.0
Since 2014
30+

Launch Modules

15

Categories

100K+

Installations

4.9★

Average Rating

Technical Evolution

Rubi 10 Stack

Frontend: React 18, TypeScript, Tailwind CSS
Backend: Node.js, GraphQL, Microservices
Database: PostgreSQL, Redis, Elasticsearch
DevOps: Docker, Kubernetes, GitHub Actions
AI/ML: TensorFlow, PyTorch, Custom Models

Performance Metrics

Page Load Time < 100ms
API Response Time < 50ms
Uptime SLA 99.99%
Concurrent Users 1M+

Be Part of Our Journey

Join over 500,000 agents using Rubi Professional. Get early access to new features and exclusive updates.

Be the first to test Rubi 11 features. Limited spots available.

API Evolution

API v10.0 - December 2024 (Rubi 10)

  • • GraphQL API introduction
  • • Real-time subscriptions
  • • AI-powered endpoints
  • • Module Store API

API v9.0 - 2023

  • • WebSocket support
  • • Batch operations
  • • Enhanced security

API v5.0 - 2018

  • • RESTful redesign
  • • OAuth 2.0
  • • Webhook system

API v1.0 - 2013 (Rubi Cloud)

  • • First public API
  • • Basic CRUD operations
  • • XML/JSON support
View Full API Documentation

Industry Recognition

CRM Excellence

2024 Contact Center Award

Innovation Leader

AI Integration 2024

Customer Choice

5 Years Running

Security First

SOC 2 Certified

A Legacy of Innovation

From Rubi 1 in 2010 to Rubi 10 in 2024, we've never stopped innovating. 14 years, 10 major versions, countless improvements - all driven by our commitment to making contact centers more efficient.

Rubi Professional® is a registered trademark. Copyright © 2014-2025 Rubi Professional. All rights reserved.