Rubi Lumens transforms your contact center with visual status indicators that sync automatically with NICE CXone and other platforms. Improve floor management and team coordination instantly.
Available
3 Agents
On Call
5 Agents
Break
2 Agents
After Call
1 Agent
Training
2 Agents
Offline
1 Agent
Simple setup, powerful results. Get visual status indicators working in minutes.
Link Rubi Lumens to your NICE CXone or other supported platform
Place USB-powered lights at each workstation or mount on walls
Assign lights to specific agents through our simple interface
Status lights sync automatically as agents change states
Every feature designed to make floor management easier and more effective
Status changes reflect instantly across all lights with zero delay. No manual updates needed.
Define your own color scheme for different statuses. Match your brand or create unique indicators.
Group lights by team, skill, or department. See team performance at a glance.
Flash patterns for urgent situations like long hold times or escalated calls.
Historical data on status patterns helps identify workflow improvements.
Works with NICE CXone, Five9, Genesys, and other major platforms via API.
Choose the right light solution for your contact center layout
Compact USB-powered light that sits on the agent's desk. Perfect for cubicle environments.
Multi-agent display panels for wall mounting. Ideal for open floor plans.
Large LED strips for ceiling mounting. Maximum visibility across large spaces.
See how Rubi Lumens improves operations across different scenarios
Instantly identify which agents need assistance or are available for escalations. No more walking the floor to check status.
Agents can see when teammates are available for questions or assistance without interrupting active calls.
Visual KPIs help identify bottlenecks and optimize workforce management in real-time.
Critical situations trigger special light patterns to ensure immediate attention from supervisors.
Start small and scale as you grow. Hardware sold separately.
Hardware kits starting at $49 per workstation
Join contact centers that have improved floor efficiency by 40% with Rubi Lumens