The #1 CRM for Contact Centers

Transform your contact center operations with AI-powered data collection, intelligent customer management, seamless NICE CXone integration, and smart automation that helps agents work faster and more accurately.

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AI-Powered CRM

AI Active
0
% Faster Data Entry
0
% Error Reduction
AI Auto-Correction "Cusotmer addres" → "Customer address"
AI Suggestion Applied Phone format standardized
AI Data Validation Missing email detected & prompted
0
Years Since 2011
50K+
Agents Interfaced
30K+
Screenpops/Month
0
% Uptime SLA
NICE DevOne Partner Since 2013

Built for Modern Contact Centers

Every feature designed with your agents in mind. From intelligent screen pops to automated workflows, we've got you covered.

Instant Screen Pop

Customer data appears instantly when calls connect. Works seamlessly with NICE CXone, Five9, and other platforms.

Zero-Click Save

Every keystroke saved automatically. No save buttons, no lost data. Your agents can focus on customers, not clicking.

Real-Time Analytics

Monitor KPIs, track performance, and make data-driven decisions with live dashboards and custom reports.

Enterprise Security

Role-based access, complete audit trails, and bank-level encryption. SOC 2 Type II certified.

Native Integrations

Pre-built connectors for NICE CXone, Five9, Genesys, and 50+ other platforms. API-first design.

NEW AI

AI Data Assistant

Real-time spell checking, auto-correction, data validation, and smart suggestions that help agents capture accurate information on every call.

The Complete Rubi Suite

Beyond CRM: A complete ecosystem of tools designed to enhance every aspect of your contact center operations.

Rubi PBX

Cloud-native PBX system built for modern contact centers

  • Unlimited Extensions

    Scale from 10 to 10,000 agents seamlessly

  • Advanced Call Routing

    Skills-based routing, IVR designer, and queue management

  • WebRTC Support

    No hardware required - works in any browser

Learn More →

Rubi Lumens

Smart status lights that sync with NICE CXone availability

  • Real-Time Status Display

    Visual indicators for available, busy, break, and custom states

  • NICE CXone Integration

    Automatic sync with agent status changes

  • Customizable Colors

    Match your brand or create custom status indicators

Learn More →

External Display Tools

Real-time dashboards for TVs and iPads

  • Wallboard Displays

    Live KPIs, queue stats, and performance metrics

  • Mobile Dashboards

    Supervisor views optimized for tablets

  • Customizable Widgets

    Build the perfect view for your team

Learn More →

Force Available Toolset

Advanced workforce management capabilities

  • Automated Status Management

    Keep agents available when they should be

  • Break Enforcement

    Ensure compliance with labor regulations

  • Real-Time Alerts

    Notify supervisors of status violations

Learn More →

Built for Every Contact Center

Whether you're in sales, support, or service, Rubi Professional adapts to your unique workflows

For Sales Teams

Empower your sales agents with instant customer insights, automated workflows, and seamless CRM integration to close more deals faster.

  • Lead scoring and prioritization
  • Automated follow-up sequences
  • Real-time performance dashboards

For Support Centers

Deliver exceptional customer service with complete interaction history, smart ticket routing, and integrated knowledge base access.

  • 360° customer view
  • Automatic ticket creation
  • SLA tracking and alerts

For BPO Operations

Scale your operations with multi-tenant architecture, white-label options, and enterprise-grade security for your clients.

  • Multi-client management
  • Custom branding per client
  • Compliance reporting

Simple, Transparent Pricing

Choose the plan that fits your team. All plans include core CRM features and 24/7 support.

Lite Edition

Perfect for small teams

$89.99 /month
  • Up to 20 Users
  • Customer Management
  • Screenpop Technology
  • Custom Fields
  • Email Support
Get Started
MOST POPULAR

Pro Edition

For growing contact centers

$199.99 /month
  • Up to 50 Users
  • Customer Management
  • Screenpop Technology
  • Custom Fields
  • API Access
  • Priority Support
Get Started

Enterprise Edition

For large organizations

$399.99 /month
  • Up to 200 Users
  • Customer Management
  • Screenpop Technology
  • API Access
  • Custom Integrations
Get Started

Need More Than 200 Users?

We offer custom enterprise solutions for larger teams with volume discounts and dedicated support.

Contact Sales for Custom Pricing →
NEW: RubiMine Marketplace

Enhance Your CRM with Powerful Modules

Discover our module marketplace where you can add specialized features to supercharge your contact center operations.

Explore RubiMine →

Core Operations

Essential modules for specialized verticals

  • Vehicle Service Warranties
  • Emergency Response
  • Medical Contact Center
  • Collections Management

Communications

Advanced telephony and messaging tools

  • Softphone Pro
  • Omnichannel Suite
  • Visual Voicemail
  • SMS Management

AI & Analytics

Intelligence and insights for your team

  • AI Coach
  • Sentiment Analysis
  • Advanced Analytics
  • Snowflake Integration

Platform Integrations

Compliance Tools

Reporting Modules

20+ modules available with more being added regularly

View All Modules

Trusted by Leading Contact Centers

See why thousands of agents choose Rubi Professional every day

"Rubi transformed our contact center. The auto-save feature alone saved us hours daily, and the NICE CXone integration works flawlessly."

JD
Jennifer Davis
VP Operations, TechSupport Pro

"The best CRM we've used in 15 years. Our agents love the instant screen pops and the reporting gives us insights we never had before."

MR
Michael Rodriguez
Contact Center Director, Global Services Inc

"Rubi Lumens status lights are genius! Our floor supervisors can instantly see agent availability. Game changer for our operation."

ST
Sarah Thompson
Operations Manager, Customer First LLC

Ready to Transform Your Contact Center?

Join thousands of agents already using Rubi Professional to deliver exceptional customer experiences.

Questions? Call us at 321.510.7824